Shipping & Policies

Welcome

All orders are shipped within two business days of purchase, usually within 24 hours when possible. Custom orders can take an average of 3 - 5 days to be completed. I guarantee my work, so any problems at all your jewelry will be repaired or replaced within the first 14 days after it is received at no cost to you. Custom orders are not refundable unless there is a defect in materials or workmanship, in which it will be made good. Special custom orders will receive proofs for your approval, and communication on custom orders before they are completed. Should an error be made when placing an order (such as a duplicate transaction) please email me right away so I can correct the transaction before it is shipped. I love what I do and I hope you will too! Customer service is very important and I want you to be happy with every purchase.

Payments

Methods of payment accepted are Visa, MasterCard, American Express, Discover and Pay Pal. Taxes charged are based on sales tax laws per state.

Shipping

I ship using the U.S. Postal Service and offer free domestic shipping to the U.S. through 12/31/17 as a special for your holiday shopping. You have the option at check out to upgrade shipping if you choose. You will receive a tracking number on each package.

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 21 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

Returns and exchange details

Great pride goes into each individual piece and all handmade jewelry is carefully designed and handcrafted with care. Should jewelry become damaged or break in the first 14 days after receipt it will be repaired or replaced at no charge to you. For Christmas shopping done early the guarantee is extended to January 15th to allow time for gift giving.

Additional

In additional to free shipping a discount of 20% is offered on any purchases over $100.00 good through 12/31/17. For a 20% discount on purchases exceeding $100.00 please use the following code when you checkout.
HOLIDAYSHOPPING20

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